CIS-ITSM Problem Management Practice Question
Which TWO benefits are gained by linking related Incidents to a Problem record? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ability to send bulk communications to all affected incident callers when a workaround is found
Linking incidents helps track the scope of impact and allows bulk updating/closure when the problem is resolved.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Immediate deletion of all server hard drives
Why it's wrong here
Linking incidents never deletes hardware.
- ✗
Automatic conversion of incidents into physical paper mail
Why it's wrong here
Paper mail generation is not part of incident or problem management.
- ✓
Ability to send bulk communications to all affected incident callers when a workaround is found
Why this is correct
Linking enables mass communication of workarounds.
- ✓
Accurate calculation of total business impact and affected user counts
Why this is correct
Linking multiple incidents provides clear visibility into total user impact.
- ✗
Automatic promotion of all end users to IT administrators
Why it's wrong here
Problem linking does not alter user security roles.
Visual reference
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.