CIS-ITSM Problem Management Practice Question
Which THREE states are part of the baseline ServiceNow Problem lifecycle model? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assess
Baseline states include New, Assess, Root Cause Analysis, Fix In Progress, Resolved, and Closed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Pending Customer Approval
Why it's wrong here
This is not a standard baseline problem state.
- ✗
Archived Live
Why it's wrong here
Archived Live is not a valid problem lifecycle state.
- ✓
Assess
Why this is correct
Assess is a baseline primary state.
- ✓
Fix In Progress
Why this is correct
Fix In Progress is a baseline primary state.
- ✓
Root Cause Analysis
Why this is correct
Root Cause Analysis is a baseline primary state.
Visual reference
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.