CIS-ITSM Problem Management Practice Question
Which THREE attributes or details are typically documented during the investigation phase of a Problem? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Root cause summary
During investigation, analysts document root cause summaries, workarounds, affected CIs, and related problem tasks.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Root cause summary
Why this is correct
Root cause summary captures findings of the investigation.
- ✓
Affected Configuration Item(s)
Why this is correct
Identifying affected CIs is core to problem investigation.
- ✓
Workaround instructions
Why this is correct
Workarounds are formulated and documented during investigation.
- ✗
Company stock ticker symbols
Why it's wrong here
Stock tickers are financial market data, not ITSM data.
- ✗
Employee cafeteria lunch menus
Why it's wrong here
Cafeteria menus are unrelated to problem investigation.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.