CIS-ITSM Problem Management Practice Question
Which state indicates that a Problem has completed root cause analysis and investigation, and a fix is currently being implemented via Change Management?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Fix In Progress
The 'Fix In Progress' state indicates that investigation is done and the corrective action (such as an RFC) is being executed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Closed
Why it's wrong here
Closed is the final terminal state of the lifecycle.
- ✗
Root Cause Analysis
Why it's wrong here
This state is for investigating the cause, prior to fix execution.
- ✓
Fix In Progress
Why this is correct
Fix In Progress means the workaround or permanent fix is being applied.
- ✗
Assess
Why it's wrong here
Assess is the initial review state after creation.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.