CIS-ITSM Service Catalog And Request Management Practice Question
Which application menu contains the module for creating and managing Catalog Categories?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Catalog > Administration > Categories
Catalog Categories are managed under Service Catalog > Catalogs > Categories or Service Catalog > Administration > Categories.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Service Catalog > Administration > Categories
Why this is correct
Service Catalog Administration contains category management modules.
- ✗
System Definition > Catalog Categories
Why it's wrong here
System Definition is for tables, client scripts, and system configurations.
- ✗
Request Management > Categories
Why it's wrong here
Request Management is not the standard application menu.
- ✗
Self-Service > Category Setup
Why it's wrong here
Self-Service is an end-user view.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.