CIS-ITSM Problem Management Practice Question
Which action should a problem coordinator take when a permanent fix has been successfully deployed and verified?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Transition the Problem state to Resolved / Closed
When investigation and resolution are complete, the problem coordinator transitions the problem record to 'Resolved' or 'Closed' depending on organizational practice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change the priority to 1 - Critical
Why it's wrong here
Priority is not increased upon resolution.
- ✗
Delete the problem record immediately to save database storage
Why it's wrong here
Problem records are historical audit items and should not be deleted upon resolution.
- ✓
Transition the Problem state to Resolved / Closed
Why this is correct
Moving the problem to Resolved/Closed finalizes the lifecycle after fix deployment.
- ✗
Reassign the problem to the Service Desk as a new incident
Why it's wrong here
Problems are resolved, not converted back to incidents.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.