CIS-ITSM Incident Management Practice Question
When using the 'On-Hold' state, which sub-field is typically used to explain why the incident is waiting?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
On-Hold Reason
The 'On-Hold Reason' field provides context for why an incident is not currently being worked.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Assignment Group
Why it's wrong here
Assignment group indicates who is responsible, not why it is held.
- ✗
Work Notes
Why it's wrong here
Work notes are for logging, not specifically for categorization of hold reasons.
- ✓
On-Hold Reason
Why this is correct
This field is mandatory or recommended when moving to the On-Hold state.
- ✗
Resolution Code
Why it's wrong here
Resolution code is for closing incidents, not holding them.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.