CIS-ITSM Incident Management Practice Question
When configuring Incident Management properties (Incident > Administration > Properties), which TWO behaviors can an administrator control globally? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable or disable customer updates to reopen closed incidents (e.g., com.snc.incident.reopen_closed).
Incident properties control operational behaviors like reopening rules, auto-closure intervals, and default search behaviors.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Define the exact salary range of incident managers.
Why it's wrong here
ServiceNow incident properties have nothing to do with HR compensation.
- ✗
Set the physical server memory allocation for the instance.
Why it's wrong here
Instance infrastructure sizing is managed via HI/Customer Service portal and node management, not incident properties.
- ✗
Configure Active Directory domain controllers.
Why it's wrong here
Active Directory integration is handled through LDAP integration modules, not incident properties.
- ✓
Enable or disable customer updates to reopen closed incidents (e.g., com.snc.incident.reopen_closed).
Why this is correct
System properties control whether end users can reopen closed incidents by replying to notifications.
- ✓
Determine the number of days after which Resolved incidents automatically close.
Why this is correct
Incident properties dictate the auto-close duration (e.g., 3 days after resolution) via scheduled jobs referencing system properties.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.