CIS-ITSM Change Management Practice Question
When an administrator troubleshoots why conflict detection did not flag an overlap between two change requests, which THREE factors should be investigated? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Whether conflict detection properties and business rules are active and enabled
Conflict detection relies on matching CIs (or related CIs), overlapping date/time windows, and active conflict configuration properties.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Whether conflict detection properties and business rules are active and enabled
Why this is correct
Disabled conflict business rules or properties prevent conflict checks from running.
- ✓
Whether both change requests share the same Configuration Item or have a defined CI relationship
Why this is correct
Conflict detection checks CI matching or upstream/downstream relationships.
- ✗
Whether the user submitting the change has the security_admin role
Why it's wrong here
Conflict detection runs automatically via server logic regardless of user roles.
- ✓
Whether the change requests have overlapping Planned Start and Planned End date-time values
Why this is correct
Overlapping date windows are essential for schedule conflict detection.
- ✗
Whether the target CI classes are excluded from incident management
Why it's wrong here
Incident management settings do not affect change conflict detection.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.