CIS-ITSM Change Management Practice Question
What is the primary purpose of the 'Conflict' related list on a Change Request form?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To display any schedule overlaps or blackout conflicts detected for the change
The conflicts related list displays any detected scheduling conflicts, overlaps, or blackout violations for the change request.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To display conflicting CMDB relationships
Why it's wrong here
CMDB relationships appear in dependency views, not conflict lists.
- ✗
To show conflicting incident tickets assigned to the same user
Why it's wrong here
Incidents are tracked separately from change scheduling conflicts.
- ✓
To display any schedule overlaps or blackout conflicts detected for the change
Why this is correct
The conflicts related list lists all active conflicts found by the conflict engine.
- ✗
To list conflicting user security roles
Why it's wrong here
Security roles are managed in user administration, not change conflicts.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.