CIS-ITSM Incident Management Practice Question
What does the 'Caller' field on the Incident form reference?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The sys_user table
The Caller field is a reference field pointing to the 'sys_user' table.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The incident table
Why it's wrong here
The caller is not an incident record.
- ✗
The groups table
Why it's wrong here
The caller is an individual, not a group.
- ✓
The sys_user table
Why this is correct
The caller must be a record in the user database.
- ✗
The cmn_department table
Why it's wrong here
This table stores department info, not individual users.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.