CIS-ITSM Change Management Practice Question
If you perform a 'Mass Update' on multiple Change Requests, which feature ensures that risk assessments are recalculated for every record?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Business Rule
Business rules on the 'change_request' table are typically responsible for triggering the 'recalculate_risk' logic upon field updates.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Scheduled Job
Why it's wrong here
Scheduled jobs are periodic, not event-driven.
- ✓
Business Rule
Why this is correct
A business rule is triggered on update to initiate risk recalculation.
- ✗
Flow Designer
Why it's wrong here
Flow Designer can be used, but business rules are standard for batch updates.
- ✗
UI Policy
Why it's wrong here
UI policies manage field visibility and mandatory status.
- ✗
Client Script
Why it's wrong here
Client scripts run on the browser side, not server-side updates.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.