CIS-ITSM Incident Management Practice Question
If you need to ensure that an incident cannot be resolved unless the 'Work Notes' field is not empty, which method is most effective?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data Policy
A Data Policy can be configured to make fields mandatory on the server side, ensuring compliance even if the UI is bypassed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Data Policy
Why this is correct
Data policies enforce mandatory field requirements at the database layer.
- ✗
Catalog Client Script
Why it's wrong here
This is for the Service Portal, not the agent view.
- ✗
UI Policy
Why it's wrong here
UI Policies only affect the form, not the database integrity.
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Workflow
Why it's wrong here
Workflows don't typically enforce field requirements in this way.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.