CIS-ITSM Change Management Practice Question
An organization requires that any Normal Change involving a core database server automatically triggers a pre-implementation review task assigned to the Database Team. Where should a ServiceNow administrator configure this requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Using Change Management Rules to automatically generate pre-implementation tasks based on CI class or category conditions.
Risk assessments evaluate the impact of a change, and change models define workflows and tasks, but Change Management rules (configured via the Change Management > Administration > Change Management Rules module) allow administrators to enforce conditions such as automatically creating tasks or preventing movement to specific states based on criteria like configuration items.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Using Change Management Rules to automatically generate pre-implementation tasks based on CI class or category conditions.
Why this is correct
Change Management Rules provide a centralized configuration interface to enforce policies, such as creating mandatory tasks or checks for specific conditions.
- ✗
Inside the Standard Change catalog definition as a prepopulated template task.
Why it's wrong here
This scenario specifies a Normal Change, whereas Standard Changes are pre-authorized and use predefined templates.
- ✗
By modifying the Change Schedule calendar properties to assign review tasks when core database CIs are selected.
Why it's wrong here
The Change Schedule is a visual display tool and calendar interface, not a workflow or task automation engine.
- ✗
Within the Risk Assessment engine by adding a conditional question that spawns a child task upon high risk scores.
Why it's wrong here
Risk assessments calculate scores and update risk values, but they do not directly instantiate operational workflow tasks for specific teams.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.