CIS-ITSM CMDB Practice Question
An organization notices that manual updates made by technicians to the 'Assigned to' field on server CIs are frequently being overwritten by automated nightly imports. What is the best way to prevent this without disabling the import entirely?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure a Reconciliation Rule giving priority to the 'UI / Manual' data source over the import data source for the 'Assigned to' attribute.
Reconciliation rules allow configuring data source precedence so manual updates or specific data sources retain control over specific attributes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify the transform map to ignore the 'Assigned to' field during every import.
Why it's wrong here
Ignoring it entirely prevents valid imports from updating it when necessary, whereas reconciliation rules offer granular control.
- ✓
Configure a Reconciliation Rule giving priority to the 'UI / Manual' data source over the import data source for the 'Assigned to' attribute.
Why this is correct
Reconciliation definitions can prioritize manual updates over automated data sources for specific attributes.
- ✗
Write a Business Rule on the cmdb_ci table to abort updates to 'Assigned to'.
Why it's wrong here
Using Business Rules for reconciliation bypasses the robust IRE framework and is a poor practice.
- ✗
Lock the 'Assigned to' field dictionary attribute.
Why it's wrong here
Locking a field makes it read-only for everyone, including authorized technicians.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.