CIS-ITSM Incident Management Practice Question
An Incident is related to a Problem record. When the Problem is resolved, the related Incidents should be updated automatically. How is this typically managed?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
UI Action on the Problem table
The 'Update related incidents' UI Action on the Problem form automates this process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business Rule on the Incident table
Why it's wrong here
While possible, the provided UI action is the built-in standard method.
- ✗
Flow Designer trigger on Incident table
Why it's wrong here
This would require custom configuration instead of using standard ITSM features.
- ✗
Scheduled Job
Why it's wrong here
Scheduled jobs are not event-driven for incident resolution.
- ✓
UI Action on the Problem table
Why this is correct
Standard Problem Management includes UI actions to sync state changes to related incidents.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.