CIS-ITSM Problem Management Practice Question
An analyst wants to search for problems that mention a specific error code in their description or workaround notes. Which ServiceNow search feature indexes and searches across all Problem records efficiently?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Global Text Search (Zing / AI Search)
Global Text Search (AI Search or legacy Zing text search) indexes problem records for quick keyword retrieval.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Global Text Search (Zing / AI Search)
Why this is correct
Global search indexes task text fields, allowing keyword searching across problems.
- ✗
Database Views builder
Why it's wrong here
Database views join tables for reporting, they are not keyword search engines.
- ✗
Metric Definition report generator
Why it's wrong here
Metric definitions track durations, not text indexing.
- ✗
Data Archiving search query tool
Why it's wrong here
Archiving searches historical archived data, not active records.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.