CIS-ITSM Service Catalog And Request Management Practice Question
An administrator wants to hide a variable set on a catalog item form when a checkbox variable is unchecked. Where should this behavior be configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Catalog UI Policy
Catalog UI Policies can target entire variable sets as well as individual variables.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Catalog UI Policy
Why this is correct
Catalog UI Policies can target variable sets to dynamically show, hide, or make mandatory all variables within that set.
- ✗
Catalog Client Script (onLoad)
Why it's wrong here
While scriptable, UI Policies provide a declarative configuration for hiding variable sets.
- ✗
Workflow properties
Why it's wrong here
Workflows run after submission and cannot hide form variables.
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Order Guide Rule Base
Why it's wrong here
Order guides manage item inclusion, not variable visibility.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.