CIS-ITSM Service Catalog And Request Management Practice Question
An administrator wants to hide a specific variable when a checkbox variable is selected. However, the UI Policy action dropdown does not list 'Visible'. What is the correct way to control visibility in a Catalog UI Policy?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the 'Visible' field action in the Catalog UI Policy Action related list and set it to false.
In Catalog UI Policies, visibility is controlled using the 'Visible' field action, or by setting Visible to true/false in the UI Policy Action related list.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set the 'Mandatory' field action to false to hide the variable.
Why it's wrong here
Mandatory and Visible are separate attributes.
- ✓
Use the 'Visible' field action in the Catalog UI Policy Action related list and set it to false.
Why this is correct
Catalog UI Policy Actions support setting 'Visible' to True, False, or Leave Alone.
- ✗
Use a Catalog Client Script because UI policies cannot control visibility.
Why it's wrong here
UI policies manage visibility natively.
- ✗
Modify the variable dictionary entry to be hidden.
Why it's wrong here
Dictionary entries control table fields, not catalog variables dynamically.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.