CIS-ITSM Service Catalog And Request Management Practice Question
An administrator needs to ensure that users ordering a specific hardware item can select multiple optional accessories (e.g., mouse, keyboard, monitor). Which variable type is most appropriate for selecting multiple independent options?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Checkbox
Checkboxes or Multiple Choice variables allow independent selections, but Checkboxes or List Collectors are typical for multiple accessories. Let's look at Checkboxes or Multiple Choice. Actually, Multiple Choice is radio buttons (single select), Checkboxes allow multiple independent selections.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Select Box
Why it's wrong here
Select Box allows choosing only one option from a drop-down list.
- ✓
Checkbox
Why this is correct
Checkboxes allow users to select multiple independent boolean options.
- ✗
Reference
Why it's wrong here
Reference points to a single record in another table.
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Multiple Choice
Why it's wrong here
Multiple Choice acts like radio buttons, allowing only one selection.
About these practice questions
One of 501 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.