CIS-ITSM Service Portfolio Management Practice Question
An administrator is setting up service commitments and metrics in Service Portfolio Management. Which TWO elements can be defined as part of a Service Commitment? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Reliability or uptime metrics
Service commitments define availability, performance, and reliability targets for offerings, often underpinned by SLAs or metrics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Reliability or uptime metrics
Why this is correct
Reliability targets are core components of service commitments.
- ✓
Availability target percentage
Why this is correct
Availability is a standard service commitment metric.
- ✗
Active directory group membership approval workflows
Why it's wrong here
Approval workflows belong to catalog items, not service commitments.
- ✗
Physical rack elevation layout diagrams
Why it's wrong here
Rack layouts belong to datacenter view in CMDB, not SPM commitments.
- ✗
Network firewall port opening rules
Why it's wrong here
Firewall rules belong to network management and ITOM.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.