CIS-ITSM Service Catalog And Request Management Practice Question
An administrator is creating a Record Producer. Which table should the resulting records be generated in?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A target table specified in the Record Producer definition (e.g., incident or custom table)
Record producers allow users to create task-based or non-task records from the Service Catalog, targeting any table extending Task or custom tables.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
sc_req_item
Why it's wrong here
sc_req_item is used for standard catalog items, not record producers.
- ✗
sc_request
Why it's wrong here
sc_request represents the top-level request container, not the target of a record producer.
- ✓
A target table specified in the Record Producer definition (e.g., incident or custom table)
Why this is correct
A Record Producer maps variables directly to fields on a chosen target table, such as Incident or a custom table.
- ✗
sys_user
Why it's wrong here
sys_user stores user records, not records generated by record producers.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.