CIS-ITSM Service Portfolio Management Practice Question
A service owner needs to define specific pricing, delivery commitments, and SLAs for a standard IT Service. In ServiceNow Service Portfolio Management, what is the correct term for this distinct level of a service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Offering
Service Offerings define the specific pricing, commitments, and terms under which a service is delivered.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Service Offering
Why this is correct
Service Offerings represent specific commitments, pricing, and SLAs attached to a parent service.
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Business Service Definition
Why it's wrong here
Business services represent the value delivered to the business, not the specific terms and pricing.
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Service Level Commitment (SLC)
Why it's wrong here
SLCs are metrics underpinning an SLA, not the delivery container itself.
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Service Portfolio
Why it's wrong here
The portfolio is the overarching container, not a specific delivery term.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.