CIS-ITSM Service Catalog And Request Management Practice Question
A developer needs to ensure that a variable named 'request_justification' becomes mandatory only when another variable 'urgency' has a value of 'High'. Which configuration tool should be used to accomplish this without writing code?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Catalog UI Policy
Catalog UI Policies allow administrators to set mandatory, visible, and read-only states dynamically without writing scripts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Catalog UI Policy
Why this is correct
Catalog UI Policies provide a declarative, no-code way to dynamically change variable attributes such as mandatory, visible, and read-only.
- ✗
Business Rule
Why it's wrong here
Business rules run on the server upon database operations, not on the catalog item form during user input.
- ✗
Data Policy
Why it's wrong here
Data policies enforce mandatory and read-only rules at the database level, but catalog variables use Catalog UI Policies.
- ✗
Catalog Client Script
Why it's wrong here
While possible with a script, a Catalog UI Policy is the no-code preference for setting mandatory states.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.