CIS-ITSM Service Catalog And Request Management Practice Question
A developer is writing a Catalog Client Script that needs to interact with variables inside a Multi-Row Variable Set (MRVS). Which g_form method is used to retrieve the entire contents of an MRVS as an object/string?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
g_form.getValue('mrvs_internal_name')
g_form.getValue(mrvs_variable_name) returns the JSON string representation of the multi-row variable set data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
g_form.getValue('mrvs_internal_name')
Why this is correct
g_form.getValue() on an MRVS variable returns a JSON string representing all rows contained within the multi-row variable set.
- ✗
g_scratchpad.getVariableSet()
Why it's wrong here
g_scratchpad is populated from server-side scripts on form load, not for MRVS manipulation.
- ✗
g_form.getMRVSValue()
Why it's wrong here
getMRVSValue is not a standard native g_form API method.
- ✗
g_form.getMatrixValue()
Why it's wrong here
getMatrixValue does not exist in the ServiceNow client API.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.