CIS-ITSM CMDB Practice Question
A custom integration script is inserting records directly into the cmdb_ci_server table without invoking the Identification and Reconciliation Engine (IRE). What is the primary risk of this approach?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It bypasses identification rules and reconciliation rules, risking data duplication and unauthorized overwrites.
Bypassing the IRE means duplicate CIs can be created, and reconciliation rules governing attribute updates will not be enforced, compromising data integrity.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
It causes ServiceNow to automatically reject all incoming records due to missing UI policies.
Why it's wrong here
ServiceNow allows direct table inserts via script, so records will be created, but without IRE governance.
- ✓
It bypasses identification rules and reconciliation rules, risking data duplication and unauthorized overwrites.
Why this is correct
Direct table insertion circumvents the IRE engine, invalidating deduplication and data source precedence logic.
- ✗
It prevents the CIs from ever being viewed in the Dependency View.
Why it's wrong here
CIs inserted directly will still appear in lists and dependency views, but they lack proper IRE processing and relationships.
- ✗
It triggers an infinite loop in the Discovery pattern engine.
Why it's wrong here
Discovery patterns are independent of direct script inserts unless explicitly invoked.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.