CIS-ITSM Problem Management Practice Question
A company uses ServiceNow Domain Separation. A global Problem record needs to be visible across child domains while allowing child domains to create local problem tasks. How should domain scoping be configured on the Problem Task table?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure domain visibility and reference cascading are configured properly for parent-child domain hierarchies
Domain relationship and visibility settings (such as Data Domain separation with delegation or sys_domain paths) allow upper-domain records to be referenced by child domain tasks.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure domain visibility and reference cascading are configured properly for parent-child domain hierarchies
Why this is correct
Proper domain visibility and paths allow referencing records across domain boundaries when permitted.
- ✗
Disable domain separation entirely on the task table
Why it's wrong here
Disabling domain separation removes all multi-tenancy security boundaries.
- ✗
Create duplicate problem records in every child domain manually
Why it's wrong here
Manual duplication creates severe administrative overhead and data redundancy.
- ✗
Use Access Control Lists with domain bypass scripts
Why it's wrong here
Bypassing domain architecture via ACL scripts violates multi-tenant isolation best practices.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.