CIS-ITSM Incident Management Practice Question
A company requires that when an incident is assigned to a specific group, the 'Assigned to' field must be mandatory. Which configuration change accomplishes this using the most efficient ServiceNow best practice?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a UI Policy with the condition 'Assignment group is [Group Name]' and 'Mandatory' set to true for the 'Assigned to' field.
UI Policies are the recommended method for making fields mandatory on a form, as they are client-side and easier to maintain than Business Rules or Client Scripts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify the dictionary entry for the 'Assigned to' field to be mandatory.
Why it's wrong here
This would make the field mandatory for all records globally, not just for a specific group.
- ✗
Write an OnChange Client Script on the assignment group field to set the field mandatory.
Why it's wrong here
While possible, Client Scripts require coding and are less efficient than UI Policies for simple field attribute changes.
- ✗
Create a Data Policy with the condition set to the assignment group.
Why it's wrong here
Data policies are primarily for server-side data integrity and are not meant for real-time form interactions.
- ✓
Create a UI Policy with the condition 'Assignment group is [Group Name]' and 'Mandatory' set to true for the 'Assigned to' field.
Why this is correct
UI Policies provide a declarative way to manage field attributes like mandatory, visible, and read-only based on form conditions.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.