CIS-ITSM Problem Management Practice Question
A company implements proactive Problem Management. They want to automatically generate a Problem record when more than 5 incidents with the exact same Configuration Item and Category are logged within a 2-hour window. Which ServiceNow feature should be configured to achieve this automation?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Flow Designer with a scheduled trigger or table trigger combined with aggregate queries
Event Management or Incident Triggered Flow Designer / Scheduled Script Execution combined with grouping logic is used for proactive problem generation, with Flow Designer / IntegrationHub or Scheduled Jobs being common mechanisms.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A Dictionary Data Policy
Why it's wrong here
Data policies do not generate new records across multiple incoming entries.
- ✗
An Email Notification template
Why it's wrong here
Email templates format and send emails, they do not aggregate incident counts or create problems.
- ✓
Flow Designer with a scheduled trigger or table trigger combined with aggregate queries
Why this is correct
Flow Designer handles complex conditional logic, aggregations, and record creation workflows cleanly.
- ✗
A UI Action script
Why it's wrong here
UI actions require manual user button clicks, violating the requirement for automated background generation.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.