CIS-ITSM Change Management Practice Question
A change practitioner is reviewing a Normal Change request and notices the Risk value is set to 'High'. What impact does a 'High' risk value typically have on the out-of-the-box change workflow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It requires additional approvals, such as CAB review, before implementation
Higher risk values typically route the change request through stricter approval requirements, such as requiring CAB authorization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
It bypasses all conflict detection rules
Why it's wrong here
Conflict detection still runs regardless of risk level.
- ✗
It converts the normal change into a standard change automatically
Why it's wrong here
Risk level does not change the change type category automatically.
- ✓
It requires additional approvals, such as CAB review, before implementation
Why this is correct
High risk changes require rigorous evaluation and typically CAB authorization.
- ✗
It automatically cancels the change request
Why it's wrong here
High risk does not cancel the change; it enforces stricter review.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.