CIS-ITSM Change Management Practice Question
A change manager wants to restrict who can approve Emergency Changes. Where is this restriction configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change Authorities and Approval Definitions
Emergency change approvals are governed by change models, approval definitions, or change authorities assigned to emergency changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Incident Management Properties
Why it's wrong here
Emergency changes are part of Change Management, not Incident.
- ✗
Global Business Rules only
Why it's wrong here
Global business rules are not the standard administration point for approval authorities.
- ✗
Service Catalog Access Controls
Why it's wrong here
Emergency changes are usually created via the change form, not the service catalog.
- ✓
Change Authorities and Approval Definitions
Why this is correct
Change authorities and approval definitions determine who has the authority to approve specific change types.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.