CIS-ITSM Change Management Practice Question
A change manager wants to ensure that changes affecting a specific mission-critical business service are automatically assigned a High risk score. How can this be accomplished?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configuring a Risk Condition matching that business service
Risk conditions can evaluate the affected business service or CI class to automatically assign risk levels.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modifying the Business Service form layout
Why it's wrong here
Form layouts control UI appearance, not risk scoring.
- ✓
Configuring a Risk Condition matching that business service
Why this is correct
Risk conditions allow mapping specific business services or CI criteria to automatic risk scores.
- ✗
Creating a Service Level Agreement (SLA) definition
Why it's wrong here
SLAs track response and resolution timeframes.
- ✗
Writing an Access Control List (ACL)
Why it's wrong here
ACLs control security permissions, not risk calculation.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.