CIS-ITSM Change Management Practice Question
A Change Manager wants to customize the columns displayed in the CAB Workbench agenda view. Where are these agenda column settings configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
CAB Definition record / CAB Workbench settings
CAB Workbench settings and agenda column configurations are managed within CAB definition or system properties related to CAB Workbench.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
UI Policy on the wm_agenda table
Why it's wrong here
UI policies control field visibility, not CAB workbench agenda columns.
- ✗
Report Designer properties
Why it's wrong here
Report designer has no control over CAB Workbench UI.
- ✓
CAB Definition record / CAB Workbench settings
Why this is correct
CAB definitions and associated workbench configurations allow administrators to customize agenda columns.
- ✗
List Layout of the change_request table
Why it's wrong here
While list layouts affect standard lists, CAB Workbench uses specialized agenda settings.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.