SERVICENOW-CIS-DISCOVERY Mid Server Management Practice Question
You notice a MID Server has the status 'Down' in the ServiceNow instance, but the service is running on the host. What is the first step to troubleshoot?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the agent log file (agent/logs/agent0.log.0) for connection errors.
Checking the agent log is the standard first step for identifying why the MID Server is failing to heartbeat or authenticate.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Restart the ServiceNow instance.
Why it's wrong here
Restarting the instance is rarely the solution for a single MID Server issue.
- ✗
Update the MID Server version in the MID Server record.
Why it's wrong here
Updating the version is done by the instance, not the manual record.
- ✗
Reinstall the MID Server.
Why it's wrong here
Reinstalling is a last resort; logs should be checked first.
- ✓
Check the agent log file (agent/logs/agent0.log.0) for connection errors.
Why this is correct
The agent log contains specific error messages regarding connectivity to the instance.
About these practice questions
One of 314 original SERVICENOW-CIS-DISCOVERY practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This SERVICENOW-CIS-DISCOVERY practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SERVICENOW-CIS-DISCOVERY exam.