CIS-CSM Communities Practice Question
Which TWO roles or user groups typically interact with community moderation queues to review reported or flagged content? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Users with the sn_communities_moderator role
Community managers and users with the community moderator role review and act on flagged content queues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Users with the sn_communities_moderator role
Why this is correct
Correct. This role provides access to the moderation queues.
- ✗
Database administrators (DBA)
Why it's wrong here
Incorrect. DBAs manage database infrastructure, not community moderation queues.
- ✗
ITIL dispatchers
Why it's wrong here
Incorrect. ITIL dispatchers handle incident assignments, not community moderation.
- ✗
External consumers without portal accounts
Why it's wrong here
Incorrect. Unauthenticated users cannot access moderation queues.
- ✓
Community Managers
Why this is correct
Correct. Community managers oversee forum governance and review escalated or flagged posts.
About these practice questions
This CIS-CSM question is part of Courseiva's 330-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.