CIS-CSM Case Management Practice Question
Which TWO of the following can trigger a Case notification?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
State change
Events and state changes are the most common triggers for communications.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Table rotation
Why it's wrong here
This is a database maintenance activity.
- ✓
State change
Why this is correct
Updates to state often notify users.
- ✗
Login attempt
Why it's wrong here
Logins are system events, not case events.
- ✓
Comment added
Why this is correct
Comments notify the recipient.
- ✗
Dictionary update
Why it's wrong here
This affects structure, not individual case notifications.
About these practice questions
This CIS-CSM question is part of Courseiva's 328-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.