CIS-CSM Communities Practice Question
Which TWO mechanisms can an administrator use to restrict community forum visibility to specific customer accounts or tiers? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
User Criteria associated with forums or categories
Community visibility is controlled primarily via User Criteria and Content Targeting rules linked to accounts or entitlements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disabling the Service Portal header widget
Why it's wrong here
Incorrect. Disabling headers breaks portal navigation entirely.
- ✓
User Criteria associated with forums or categories
Why this is correct
Correct. User criteria allow targeting forums to specific users, accounts, or partner organizations.
- ✓
Content Targeting rules based on user profiles or accounts
Why this is correct
Correct. Content targeting helps deliver specific community content to targeted customer tiers.
- ✗
Global UI Actions on the Incident form
Why it's wrong here
Incorrect. UI actions on incidents do not control community forum visibility.
- ✗
Modifying the system-wide sn_customerservice_case dictionary
Why it's wrong here
Incorrect. Dictionary settings control field attributes, not community forum access.
About these practice questions
This CIS-CSM question is part of Courseiva's 330-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.