CIS-CSM Service Level Agreements Practice Question
Which TWO actions occur automatically when a CSM Case SLA reaches its breach threshold? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Task SLA record's Stage field is updated to 'Breached'.
Upon breach, the Task SLA record stage updates to Breached and breach time is logged.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Case priority is automatically downgraded to Low.
Why it's wrong here
SLA breach does not automatically alter case priority.
- ✓
The Task SLA record's Stage field is updated to 'Breached'.
Why this is correct
The engine updates the stage to Breached when the elapsed time exceeds the target duration.
- ✗
All attached SLAs on the case are permanently locked from further updates.
Why it's wrong here
Other active SLAs continue to run or complete normally.
- ✓
The 'Has breached' flag on the Task SLA record is set to true.
Why this is correct
The boolean breach flag is checked to facilitate reporting and list styling.
- ✗
The parent CSM Case record is automatically deleted to maintain database performance.
Why it's wrong here
Cases are never deleted upon SLA breach.
About these practice questions
Courseiva writes every CIS-CSM question from scratch — 330 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.