CIS-CSM Account And Contact Management Practice Question
Which THREE features are provided out-of-the-box by the Consumer Service Portal in ServiceNow CSM? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Management of household or family member relationships
The Consumer Service Portal is designed for B2C interactions, offering consumer-specific registration, profile management, and case tracking without requiring an enterprise account structure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Bulk asset ordering and enterprise contract renewals
Why it's wrong here
Bulk ordering and enterprise contract management are B2B/account-based features.
- ✗
Ability to manage corporate child accounts and view company asset hierarchies
Why it's wrong here
Child accounts and enterprise asset hierarchies are B2B features, not supported on the Consumer Service Portal.
- ✓
Management of household or family member relationships
Why this is correct
The consumer model supports defining relationships between consumers, such as household members.
- ✓
Consumer case creation and tracking
Why this is correct
Consumers can submit and track their own service cases.
- ✓
Consumer self-registration and profile management
Why this is correct
Consumers can register themselves and manage their personal profiles on the portal.
About these practice questions
One of 328 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.