CIS-CSM Knowledge Management Practice Question
Which module allows a knowledge worker to view articles that are currently in their personal 'Draft' state?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Knowledge > My Drafts
Authors use 'My Drafts' modules to track and edit their unpublished work.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Knowledge > My Drafts
Why this is correct
The 'My Drafts' module filters articles created by or assigned to the logged-in user in draft state.
- ✗
Customer Service > My Knowledge
Why it's wrong here
This is not the standard knowledge navigation module name.
- ✗
Knowledge Management > Authoring > Personal Queue
Why it's wrong here
This path is incorrect.
- ✗
Self-Service > Knowledge > Drafts
Why it's wrong here
Self-service users do not manage draft articles.
About these practice questions
Courseiva writes every CIS-CSM question from scratch — 330 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.