CIS-CSM Case Management Practice Question
Which field on the Case form is mandatory to transition a case from 'New' to 'Work in Progress' using the default CSM workflow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assigned to
The Assigned to or Assignment group is typically required to progress beyond the New state.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Assigned to
Why this is correct
A case must be assigned to an individual or group to be worked on.
- ✗
Priority
Why it's wrong here
Priority is auto-calculated based on Impact and Urgency.
- ✗
Expected resolution date
Why it's wrong here
This is optional information.
- ✗
Closure code
Why it's wrong here
Closure code is required at resolution, not start.
About these practice questions
One of 328 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.