CIS-CSM Service Level Agreements Practice Question
Which condition type in an SLA Definition specifies when the SLA timer should stop counting?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Stop condition
Stop conditions dictate when an SLA successfully completes (reaches its target).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reset condition
Why it's wrong here
Reset conditions restart the SLA lifecycle entirely.
- ✗
Pause condition
Why it's wrong here
Pause conditions temporarily halt the timer without completing the SLA.
- ✗
Start condition
Why it's wrong here
Start conditions determine when the SLA begins tracking.
- ✓
Stop condition
Why this is correct
Stop conditions define the moment the SLA completes successfully (e.g., State changes to Resolved).
About these practice questions
Courseiva writes every CIS-CSM question from scratch — 330 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.