CIS-CSM Case Management Practice Question
Which component is required to enable Case-to-Problem linkage?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Problem Management Plugin
The Problem Management plugin must be active, and the Case-to-Problem linkage feature is enabled via the 'com.snc.problem_management' plugin and appropriate property settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Problem Management Plugin
Why this is correct
The Problem Management plugin is a prerequisite for the Case-to-Problem linkage functionality.
- ✗
Advanced Work Assignment
Why it's wrong here
AWA handles routing, not linkage.
- ✗
Service Portal
Why it's wrong here
Service Portal is for customer interaction, not backend linkage.
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Case Types
Why it's wrong here
Case Types manage different case workflows, not problem integration.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.