CIS-CSM Case Management Practice Question
When using the 'Case Resolution' feature, what determines the values available in the 'Close code' field?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dictionary entries
The 'Close code' field is a choice field whose options are defined in the 'Choice' table for the Case object.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business Rules
Why it's wrong here
Business rules trigger logic, they don't define choice lists.
- ✗
Client Scripts
Why it's wrong here
Client scripts interact with the UI, they don't define database schema.
- ✓
Dictionary entries
Why this is correct
The choices for the field are defined within the dictionary or choice table configuration.
- ✗
Workflow properties
Why it's wrong here
Workflow properties handle process flow, not data definitions.
About these practice questions
Courseiva writes every CIS-CSM question from scratch — 328 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.