CIS-CSM Communities Practice Question
When setting up a new community in ServiceNow CSM, an administrator can configure different types of content formats to encourage user participation. Which TWO content types are supported natively in ServiceNow Communities? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Blogs (allowing authors to publish posts and readers to comment)
ServiceNow Communities support multiple content formats, such as questions, blogs, and standard discussion threads.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Live chat transcript logs
Why it's wrong here
Live chat transcripts are generated from Virtual Agent or Live Feed, not as a native community forum content type.
- ✓
Blogs (allowing authors to publish posts and readers to comment)
Why this is correct
Blogs are natively supported content types for publishing announcements or articles within communities.
- ✗
Direct database SQL query forms
Why it's wrong here
Direct database queries are administrative operations, not end-user community content types.
- ✓
Questions (with accepted answer functionality)
Why this is correct
Questions allow users to ask for help and mark specific replies as the accepted answer.
- ✗
Automated patch deployment forms
Why it's wrong here
Patch deployment forms belong to software asset or release management modules.
About these practice questions
Courseiva writes every CIS-CSM question from scratch — 330 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.