CIS-CSM Knowledge Management Practice Question
When managing the knowledge article lifecycle within CSM, which THREE states are part of the legacy or standard baseline knowledge workflows provided out-of-the-box? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review
The baseline ServiceNow knowledge workflows typically include Draft, Review, Published, and Retired states.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Review
Why this is correct
Articles move to Review for approval before publication.
- ✓
Published
Why this is correct
Published is the active state where customers and agents can view the article.
- ✗
Pending Translation
Why it's wrong here
Pending translation is part of localization frameworks, not a mandatory standard lifecycle state for baseline workflows.
- ✓
Draft
Why this is correct
Articles begin in the Draft state when created.
- ✗
Archived for Legal Hold
Why it's wrong here
Legal hold archiving is a specialized compliance feature, not a standard baseline knowledge lifecycle state.
About these practice questions
One of 328 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.