CIS-CSM Account And Contact Management Practice Question
When configuring entitlements in ServiceNow CSM, which THREE criteria can be used to restrict or determine when an entitlement applies to an incoming case? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Account
Entitlements can be matched against specific accounts, products, assets, and contacts to control service levels and consumption.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Account
Why this is correct
Entitlements are fundamentally tied to customer accounts.
- ✓
Asset
Why this is correct
Entitlements can be tied to specific installed assets.
- ✓
Product
Why this is correct
Entitlements can be restricted to specific products purchased by the customer.
- ✗
Geographic Region
Why it's wrong here
Geographic region is not a native matching criterion for CSM entitlements.
- ✗
Case Priority
Why it's wrong here
Case priority determines SLA application rather than entitlement matching criteria.
About these practice questions
One of 328 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.