CIS-CSM Service Level Agreements Practice Question
What is the default table that stores active and historical SLA instances attached to customer service cases?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Task SLA [task_sla]
Task SLA [task_sla] is the table storing all runtime SLA instances.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
SLA Log [sla_log]
Why it's wrong here
SLA Log is not the primary table for SLA runtime instances.
- ✗
SLA Workflow [sla_workflow]
Why it's wrong here
This is not a standard core table name.
- ✗
Contract SLA [contract_sla]
Why it's wrong here
Contract SLA holds the definitions, not runtime instances.
- ✓
Task SLA [task_sla]
Why this is correct
Task SLA stores runtime instances for all task-based records, including CSM cases.
About these practice questions
One of 330 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.