CIS-CSM Case Management Practice Question
To enable case-to-problem linkage, which ServiceNow module must be active and properly configured to ensure that problem records can impact multiple related cases?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Problem Management
The Problem Management module is required to establish the relationship between cases and problems.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change Management
Why it's wrong here
Change management handles requests, not primary incident/problem resolution.
- ✗
Knowledge Management
Why it's wrong here
Knowledge is for articles, not case-to-problem linkage.
- ✓
Problem Management
Why this is correct
Problem Management allows linking cases to a single problem record for bulk updates.
- ✗
Service Level Management
Why it's wrong here
SLM tracks time, not case-problem relationships.
About these practice questions
This CIS-CSM question is part of Courseiva's 328-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.