CIS-CSM Account And Contact Management Practice Question
An organization wants to ensure that when an account's credit status changes to 'Hold', all open cases for that account are automatically placed on hold and agents are notified. How should an administrator configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A Flow Designer flow triggered when Account status changes to 'Hold'
Business rules or Flow Designer can monitor account status changes and update related cases.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
An ACL restriction
Why it's wrong here
ACLs restrict read/write access, they do not automate workflows.
- ✗
A Data Policy on the Account table
Why it's wrong here
Data policies do not update related task records.
- ✓
A Flow Designer flow triggered when Account status changes to 'Hold'
Why this is correct
Flow Designer can query related open cases and update their state when the parent account status changes.
- ✗
A client script on the Case form
Why it's wrong here
Client scripts run per case, not when account records are updated independently.
About these practice questions
This CIS-CSM question is part of Courseiva's 328-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.